Description based on the Specified Commercial Transactions Act

Selling Price: Displayed on the screen after proceeding to checkout. Consumption tax is shown separately.

Additional Fees: Consumption tax, shipping fee

Shipping Fee:

Japan, China, South Korea, Singapore: ¥600 (Free shipping on orders over ¥15,000)

Other countries: ¥2,000

Payment Methods and Timing:

・Major Credit Cards (VISA, MASTER, AMEX, JCB, DISCOVER, DINERS)

・PayPal

・Amazon Pay

・Google Pay

・Apple Pay

・Shop Pay

・PayPay

・au PAY

・Mer Pay

・Bank Transfer

・Pay Later (Paydi)

Product Delivery Timeline:

After purchase, we will ship your order within 3-10 business days after confirming payment. Please note that delivery takes a minimum of 4 days and a maximum of approximately 14 days from shipment. We will send an email notification once your order has shipped. Thank you for your patience.

※For bank transfers, shipment occurs after the transfer is completed.

※Delivery dates vary by product.

※Processing times may exceed the above estimates depending on order volume.

Delivery Method: Shipping

Returns, Defective Items, & Cancellations:

・We cannot accommodate cancellations, refunds, returns, or exchanges after purchase due to customer reasons (e.g., incorrect size, no longer needed, condition worse than expected, minor stains/scratches, wear-related stains, loose threads, color differing from expectations, etc.). Additionally, as we handle handmade items, minor imperfections such as slight scratches or loose threads are not considered defects. Please review the product details carefully before purchasing.

・While we strive to provide accurate sizing information, individual variations in products, manufacturing methods, and materials may cause measurements to differ by approximately 1-3 cm from the stated size. Please be aware of this possibility.

・For initial defects (exchanges), please note we cannot accommodate requests if contact or return shipment is not made within 7 days of product arrival.

※If delivery is unsuccessful due to prolonged absence, a round-trip shipping fee of ¥2,000 (tax included) will be charged. Please be aware of this in advance.

※Please understand that we cannot accept returns based on customer preference, such as “it doesn't match my image” or “the size doesn't fit.”

Seller: ELUVA Eiji Yamabe

Representative Director & Responsible Officer: Eiji Yamabe

Address: 3-21-40 Suwa, Takatsu-ku, Kawasaki-shi, Kanagawa

Phone Number: 090-5498-0778 (We do not accept inquiries by phone. Please contact us via our official LINE or official Instagram.)

Email Address: eluva.official@gmail.com

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