About order
Period from order to shipping
From the day after the order is confirmed, the product will be shipped to [3 to 10 business days except weekends and holidays]. Please note that it takes a minimum of 4 days to up to 14 days from shipping to an order. After the shipment is completed, we will send you an email notification, so please wait for a while.
* In the case of bank transfer, it will be shipped after the transfer is completed.
* Delivery date and time vary depending on the product.
* Depending on your order status, it may take more time than the above schedule.
Order completion email does not arrive
There is a possibility that it is classified as a spam mail folder, so please check it again.
If you haven't received the email, please contact Instagram's DM or official LINE.
Input of addresses, etc.
Due to the specifications of the order system, it is not possible to change the ordered order once.
Paidy flow after postpayment
We will inform you of your registered email and SMS between the 1st and 3rd days of the following month. After that, please pay at the specified convenience store on the 10th of the request confirmation month.
How to use PaidyHereYou can check from.
Please contact Paidy for details.
Inquiries: Paidy Customer Support 0120-971-918 (free calling fee, weekdays 10: 00-18: 00)
About return and exchange
Product return and exchange
・ Customer convenience, cancellation ・ Refund ・ Refund ・ Refund, which is different from imagination, small dirt, scratches, fraying after worn, color is different from the imagination, the color is not imagined, the color is not imagined. Returns and exchanges are not possible. In addition, since handmade products are handled, some scratches, fraying, etc. are not considered defects. Please check again before purchasing.
・ We are trying to guide you with accurate size, but depending on the individual difference, manufacturing method, material, etc. of the product, it may be about 1 to 3 cm different from the notation. Please note in advance.
・ Please note that if you do not contact or return within 7 days after the product arrives (replacement), we will not be able to respond.
Refunded flow
The refund method differs depending on the specified payment method at the time of ordering. Please refer to the following.
■ Refund process is performed from credit card payment credit card companies.
Depending on your card, it may take up to two months to refund, so if you have any questions about the time to refund or the amount listed in the statement, the card company. Ask the support window.
■ Payment (Paidy)
If you continue to use Paidy, it will be automatically applied for the use of Paidy after the following month, but if you do not use it for 3 months, you will be contacted by Paidy.
If you would like a refund regardless of the usage period, please contact Paidy Customer Support.
Paidy Customer Support Inquiry Form
0120-971-918 (free calling fee, weekdays 10: 00-18: 00)
■ Bank transfer/convenience store payment (currently you cannot choose bank transfer/convenience store payment.)
We will refund by bank transfer based on account information that we have announced.
■ PayPay
A refund will be made from PayPay. Please check the PayPay management screen for details.
About the delivery company at the time of return
There is no designation for the delivery company at the time of return. Please be sure to send it by a delivery method that can be tracked (a method that remains at hand).
* In the case of mail, please use Yu -Pack Letter Pack.
About boxes and packaging at the time of return
The packing box at the time of return can be used other than the box at the time of delivery.
* When returning, please be sure to include the attached items attached to the product.
* We are not responsible for accidents and troubles such as damage and loss after return procedure.
A product that is different from the order has arrived
If you receive a different product from your order, we are sorry, but can you contact us from the inquiry form from the arrival of the product from the inquiry form?
After confirming with a professional person, we will arrange the right product immediately.
* If you cannot exchange depending on the sales status, we will respond by refund.