Thank you for your continued patronage of ELUVA.

Notice of holiday period

We will be closed from Thursday, December 26th to Sunday, January 5th for delivery and order processing.

Please note that we will not be able to deliver or place orders during the holiday period.

Orders will be accepted as usual during the holiday period. Orders placed during the holiday period will be processed on or after January 6 (Mon.) and will take approximately one month to ship. Please note that the schedule may be delayed due to congestion. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.


Shipping Schedule after the Holiday Break

Due to order processing and shipping congestion, please allow up to one month for delivery after January 6 (Mon.) after the holidays. Please note that it may take up to one week for the slip number to be reflected.

For those who purchased before the holiday

Items purchased before December 25th (Wed.) will be delivered as usual. However, orders placed on or after December 26 (Thu.) may be shipped on or after January 6 (Mon.).

Inquiries

Inquiries are handled as usual. Please check the above explanation and feel free to contact us if you have any questions. Inquiries are accepted via Gmail, official LINE, and Instagram DM. *Please include your order number and your name at the time of purchase. We will be able to provide you with smooth service. We will reply within three business days, excluding Saturdays, Sundays, and holidays.

Customer support hours: Weekdays 11:00~17:00