If you would like to return an item, please apply for a return or exchange using the "Inquiry Form".

Once we have received your application, we will provide you with instructions on how to return or exchange your item.

However, we cannot accept returns or exchanges if the following refund policy applies. Please note.

Please note that the customer is responsible for the shipping costs for returns and exchanges. Please check the refund policy below for conditions on which returns and exchanges are not possible.

https://eluva-official.myshopify.com/policies/refund-policy

Refund methods vary depending on the payment method specified at the time of order. Please see below.

■Credit card payment The credit card company will process the refund.

Depending on the card you use, it may take up to two months for your refund to be refunded.If you have any questions about the timing of your refund or the amount shown on your statement, please contact your credit card company. Please contact our support desk.

■Pay later (Paidy)

<Before payment> The invoice for the product price will be cancelled.

<After payment> The amount of the returned item will be reflected in your Paidy balance after receiving the return/cancellation notification.

If you continue to use Paidy, the amount will be automatically applied to your Paidy usage from the next month onwards, but if you do not use Paidy for 3 months, you will be contacted by Paidy.

If you would like a refund regardless of the usage period, please contact Paidy customer support.

Paidy Customer Support Contact Form

0120-971-918 (toll free, weekdays 10:00-18:00)

■Bank transfer/convenience store payment (Currently, bank transfer/convenience store payment is not available.)

The refund will be made by bank transfer based on the account information provided by the customer.

■PayPay

Refunds will be made via PayPay. Please check the PayPay management screen for details.

There is no designated shipping company for returns. Please be sure to send by a method that allows for tracking (a method that allows you to keep a copy of the delivery slip).

*If sending by mail, please use Yu-Pack, Letter Pack, etc.

When returning an item, you may use a packaging other than the one in which it was delivered.

*When returning an item, please be sure to include any accessories that came with the item.

*We are not responsible for any accidents or troubles such as damage or loss after the return procedure.

If you receive a product that is different from what you ordered, we apologize for the inconvenience, but could you please contact us using the inquiry form within 7 days of receiving the product?

After checking with a specialist, we will arrange for the correct product as soon as possible.

*If we are unable to exchange the item due to sales conditions, we will issue a refund.

Items cannot be exchanged for size, color, or other products due to the customer's convenience.

If you wish to exchange for a different size or color after your order is confirmed, you will need to cancel your order and purchase the desired product again.

In case of defective products If you receive a defective product, we will accept returns or exchanges.

We apologize for the inconvenience, but please contact us via official LINE within 7 days from the date of delivery of the product.

*Please contact us by attaching a photo of the problem area of ​​the product. *If we are unable to exchange the item due to sales conditions, we will issue a refund.

*We will not be able to accept returns or exchanges for products where we have determined that there are scratches, etc. after checking the photos of the relevant parts due to product defects.